Interactive Services Technician Career Training Guide

Question: Can you correct my text below? It's a part from my CV; probably I have mistakes concerning the orthography, English phrases... Thanks to everybody. __________________ Equipments Engineering for Chassis Systems Direction - Computer Aided Engineering (CAE) Tasks : - Local Administrator and Technical Analyst for the problems concerning the rights issues, changes and evolution of "welding process" software (tools for creating and managing the points of welding) - Carry out experimental, functional and loading tests to determine the type of problems: functional, technical, user’s incorrect handling, administration, insufficient rights, network, server etc. - Provide additional training to users from the engineering departments to assimilate knowledge and achieve the highest level of competence and self-efficiency into the interactive using of processes and CAE applications, respecting the digital procedure - Technical and functional support, offering the best solution suited for the customers's problems (methodology, settings, using mode, errors, warnings) - Coordinate and monitor the requests and the incidents if they are sent to other technical services - Preparation of technical notes meant to improve the skills of support staff (supply a knowledge base) - Highlight the versions changes regarding each program to reduce the number of incidents (when the same problems are repeated) _________ Tasks : - Provide an operational support of the specific software used for projects realization at DICAP (Direction d’Ingénierie de la Caisse Assemblée Peinte) - Technical support for using and functionality of tools applications (databases and CAD software) - Be an interface privileged for the engineers, designers, technicians, trainees and help in their work which means the computer-aided design (CAD) - Identify the needs and support the users to express their gaps for a better response - Help clients to choose the wisest decision on how to solve their difficulties and advice them daily about the methodology and the manipulation gaps concerning the CAE applications - Carry out feasibility studies in function of the requests; settings solutions; responsible for the successful completion of the opened incidents - Keep the journal of the requests, their resolution and also the report for the using applications

Answer: Equipment engineering for chassis systems management - Computer aided engineering (CAE) Tasks: - Local Administrator and Technical Analyst for problems concerning IP (intellectual property) issues, change control and development of "welding process" software - carry out experimental, functional and loading tests to diagnose problems of various types, for example - functional, technical, incorrect handling, user administration, insufficient rights, network, server - provide additional training to users from the engineering departments to assimilate knowledge and achieve the highest level of competence and efficiency in using interactive processes and CAE applications, respecting protocol - technical and functional support, offering the best solution suited for the customer's problems (methodology, settings, using mode, errors, warnings) - coordinate and monitor requests and incidents redirected to other technical services - prepare of technical notes to improve the skills of support staff (supply a knowledge base) - publicise version changes to reduce repeat incidents _________ Objectives - Provide operational support for the specific software used for project delivery at DICAP (Direction d’Ingénierie de la Caisse Assemblée Peinte) - Technical support for users and functionality of applications (databases and CAD software) - Be the preferred interface for engineers, designers, technicians, trainees and source of assistance in their computer-aided design work [NOTE - **this is the purpose of the job, not an objective**] - Identify user needs and help users articulate their problems for a better response - Help clients decide best how to solve their problems and advice them daily about methodology concerning CAE applications - Carry out feasibility studies, identify possible solutions; be responsible for the successful completion of opened incidents - Maintain the journal of requests and their resolution; also reports on applications use This is very, very wordy. It is OK if you intend to use it for management or as a job specification for a recruitment, but *not* as a CV. A CV needs to be sharper, punchier. I have improved it quite a bit for you, though it probably isn't quite fit for purpose yet. It needs to be shorter, a lot shorter.